Customer service refers specifically to the chain of sales satisfying activities, which usually begins with order entry and ends with the delivery of the product to customers, in some cases continuing as equipment service or maintenance or other technical support. In times of tough competition when firms offer similar products in terms of design features, price, and … [Read more...] about 17 Key Elements of Customer Service (With Example)
Marketing and Sales
6 Steps in Process of Forecasting in Supply Chain
All strategic and operating decisions in a supply chain are based on the forecast of future demand. The amount of product produced per period of the time the production capacity that must be made variable is all based open the forecast of customer demand for the period under consideration. It is obvious that the demand forecast is the starting point for all subsequent … [Read more...] about 6 Steps in Process of Forecasting in Supply Chain
7 Tips for Reduction of Physical Distribution Costs
Physical distribution managers try to minimize the costs of each element in the physical distribution system viz, order processing, material, handling, inventory, warehousing, and transportation - decreasing costs in one area often raise them in another. Therefore, by using a total cost approach to physical distribution, managers can view the distribution system as a … [Read more...] about 7 Tips for Reduction of Physical Distribution Costs
Top 5 Factors that Affecting Cost of Logistics
Good logistics management views each activity in the supply chain as contribute to the process of adding value. Logistics costs are driven or created by the activities that support the logistics process. There are many types of elements that influencing the cot and importance of logistics. What are the Factors Affecting the Cost of Logistics? The following are the … [Read more...] about Top 5 Factors that Affecting Cost of Logistics
Top 10 Duties and Responsibilities of Logistics Manager
Logstics is a function or activity concerned with getting products and services where they are needed and when they are needed or desired. Logistics management is that part of supply chain management that plans, implements, and controls the efficient and effective forward and reverse flow and storage of goods, services, and related information between the point of origin … [Read more...] about Top 10 Duties and Responsibilities of Logistics Manager
