The consumer gets maximum advantages through salesmanship. It helps them in making the right buying decisions and the proper choice of products that they wish to buy. The salesman is necessarily a friend and guide of the customers.
Consumers want to work with salesman who is aware of the fast-moving business environment and is able to offer up to date advice.
Importance of Salesmanship to Consumers
In short, consumers derive the following benefits out of salesmanship.
1. Raises Standard of Living
Salesmanship is helpful in raising the standard of living of consumers by motivating them to buy comfort and luxury goods.
It affects the very course of consumption. It increases the use of products.
The higher standard of living that we enjoy it attributable at least partially to salesmanship.
2. Greater Satisfaction
The modern salesmanship accepts that ‘salesmanship sell solutions to buying problems.
It uncovers needs and offers the products that match what the customers want. This gives them maximum customer satisfaction.
3. Provides Advice
Salesmanship is a help, advice, and service to the consumers.
Clients and customers have dramatically changed their buying habits. Salesman adapts to this new situation.
They become advisers. They act as consultants and customers guide.
4. Increases Knowledge
Salesmanship is listening to customers and educating them about exactly what they want.
Salesman teaches about the proper use of products. He informs about the new products, their prices, designs, quality, and raw materials.
Salesman explains, demonstrates, compares, enlightens and educates.
The salesman is a representative of Business and social ventures. He expands knowledge about his products.
5. Source of Excitement
Salesmanship is a source of pleasure, excitement and emotional experience to a customer.
People no longer buy shoes to keep their feet warm and dry.
They buy them because of the way the shoes make them feel – masculine, feminine, rugged, different sophisticated young, glamorous, ‘in.’ We sell excitement rather than shoes. 27 Important Functions of Sales Management (With Examples).
6. Assists in Decision Making
Consumer is at loss to decide quickly as to what to buy amongst competitive products.
Consumer depends, to a great extent, on the salesman. Thus, salesmanship has a good role to play in decision making on the part of consumers.
Salesman helps and guides the purchasers.
7. Convincing the Customers to Buy
Salesmanship transforms prospects into buyers. To achieve this purchase, it enhances customers’ confidence in the seller.
It is a powerful tool in convincing the customer about the product.
It helps satisfy a customer by showing the product as per the customer’s choice and preference.
It convinces prospective customers with a better understanding of the product.
8. Link with the Customer
Sales personnel are the single most important link with the customer.
The best designed and planned marketing efforts may fail because the Salesforce is ineffective.
This front line role of the salesperson means that for many customers the salesperson is the company.
The salesman serves his customers and his company fully by bringing them together in a continuing favorable relationship.
9. Diagnosis Customers Needs
Today, salespersons are no longer the flamboyant product “pitchman” of the past.
Instead, they are increasingly becoming diagnosticians of customers’ needs and problems.
10. Fulfilling Customer’s Service Standards
Salespeople in many companies are better recruited, trained and motivated to perform very complex job roles.
Salespeople pay more attention to growing consumer choice and they try to fulfill the demand for better and better customer service standards.
Today, salesmanship has become all-pervasive, its importance can never be overemphasized in the modern world.
It is an essential service and the salesman is the key figure in the business world of manufacturing and distribution.
The importance of salesmanship ranges from the producers, society, consumers, Government, and the salesman himself.
Thus, now you know the importance of salesmanship to consumers.